Another Update

Over the last week we’ve been trying to figure out exactly what’s causing all these issues.  Wednesday night we were finally able to isolate the problem to what we thought were only two bottlenecks. We optimized those that night and they were operating as expected.  We woke up this morning to realize that there was in fact a third problem which needed to be resolved.  We’ve been troubleshooting throughout the day, and I’m glad to say that the last pain point to getting data into everyone’s accounts is resolved, but since that process is the final entry point from data collection to the interface, it’s going to take a while to get caught up again.  We’re processing search results, which were aggregated Wednesday.  Those should be finished in a few hours, but then we still need to process the search results which we gathered yesterday and do some calculations on those to get everyone’s accounts looking normal.  So … by this afternoon we should be caught up and have Wednesday’s and yesterday’s data available.

Again, thanks for your patience. We realize how extremely unacceptable this is, and are taking measures to prevent anything remotely as drastic from happening in the future.

About Chase Granberry