Posts Categorized: Featured

96% Of B2B Marketers Suck At Content Marketing

confused

If you read the headline and squirmed a little in your seat, chances are you’re part of the “content struggle contingent,” that group of would-be content marketing practitioners who knows they should be engaged in content marketing but remains stuck in neutral when it comes  to doing something that adds value to for their prospects… Read more »

5 Hard Times Every Business Will Face on Social: What to Do

tough-times

I have been managing social accounts for various businesses for about 5 years. I do really love social and it can be very rewarding, but there are times when things can get very difficult. I think any business that wants to have a strong social presence should have plans and strategies in place for dealing… Read more »

American Airlines, Great Customer Service Via Twitter

plane

Yesterday morning at 6:20am American Airlines left a message that my flight was cancelled. They had rescheduled our flight, but I had several questions so I called the number they left on the message. I was on hold for 35 minutes when I tweeted this: Within 3 minutes I got this in reply: I told them… Read more »