Posts Categorized: Featured

5 Hard Times Every Business Will Face on Social: What to Do

tough-times

I have been managing social accounts for various businesses for about 5 years. I do really love social and it can be very rewarding, but there are times when things can get very difficult. I think any business that wants to have a strong social presence should have plans and strategies in place for dealing… Read more »

American Airlines, Great Customer Service Via Twitter

plane

Yesterday morning at 6:20am American Airlines left a message that my flight was cancelled. They had rescheduled our flight, but I had several questions so I called the number they left on the message. I was on hold for 35 minutes when I tweeted this: Within 3 minutes I got this in reply: I told them… Read more »

Focus on the Outstanding: Write Less and Write Better

Little Hero

There is so much content being cranked out it is really impossible to read it all. I notice that much of the content appears to be calculated topics that I think are chosen strictly with the goal to bring in traffic. From what I see most of those articles have the same basic information I have… Read more »