While we strive to offer perfect, uninterrupted data, there are times where unexpected issues can result in delays or gaps in ranking data. This is typically a rare occurrence but when it does happen, we end up receiving a few inquiries requesting that we fill the gaps in the data. Historically, it has been our policy that if we are unable to get or process data, we show honest reporting within our interface so that people understand that we ran into issues. The little yellow triangles aren’t fun for us and definitely aren’t fun for our users.
Changes to Retrieving Data
The past couple weeks have been somewhat trying for us and we have had to do a bit of soul searching. For two years now, we’ve had a team of children working 16 hour days typing search queries into the engines and manually recording the rank of each and every site in our system. This has worked well for the most part except for various organized “ditch days” that are usually the real reason for gaps in data. Two weeks ago, the kids decided they were entitled to going on spring break and everything fell apart. We’ve been working on catching up since then and with all of the headaches it caused everyone, we are taking steps to terminate all of our manual search staff.