AuthorityLabs is a Software as a Service (SaaS) and in order for our service to run smoothly, we use a variety of tools. If you’re planning to launch your own product, here are 7 tools that we use which make it easier to run an SaaS.
Tender Support organizes all of your customer care. With the product you can collect customer support requests from a variety of sources, including the web and email. These support requests are then organized in a central location where you can organize your requests into queues by task, department, problem or any other category you choose. As an added bonus, Tender Support helps you build a comprehensive online Knowledge Base so your customers can immediately find answers to common questions.
Amazon Web Services
Amazon has its hands in every market, including web services. Amazon Webs Services (AWS) offer a variety of solutions that will be useful in running an SaaS including database solutions, cloud computing services, payment and bill processing services, storage and even workforce solutions via Amazon Mechanical Turk.
Rackspace Hosting offers several cloud-based computing and hosting products including Cloud Servers (both Linux and Windows), Cloud Files and Cloud Sites. Their Cloud Servers product allows us to scale our resources based on the demand put on the AuthorityLabs rank monitoring application.
If you’re sending out a marketing email to existing and potential clients, you want to make sure that the message makes its way to the inbox. Unfortunately, up to 20% of legitimate emails sent never make it to the recipient’s inbox. SendGrid can help ensure that your messages make it to the user and not the spam box. In addition to helping ensure proper delivery of the message, SendGrid also keeps track of what happens to your email messages after they are sent. The more you know, the better you can tailor that next email message.
If you’re just starting out or have a small staff, you may not have a dedicated systems administrator. If this describes your situation, check out Scout. With Scout you can monitor your server load, disk usage, memory usage, MySQL stats and more. The benefit of Scout is that it is easy to install, easy to configure and can be managed by someone without a sys admin background.
New Relic offers a variety of monitoring, troubleshooting, diagnosing and capacity planning products for production web apps using Ruby, Java, .NET and PHP. The product works for apps deployed in a cloud computing environment or in a datacenter. The great thing about New Relic’s product is they offer a free version, RPM Lite, which is ideal for startups, students, nonprofit organizations or just about anyone that wants to learn more about the service before signing up for a more feature-rich option.
37 Signals Suite
The 37 Signals Suite of products includes Basecamp, Highrise, Backpack and Campfire. Basecamp is a comprehensive web-based project management tool, Highrise is a solid contact and lead management system, Backpack allows you to organize internal communication like discussions and calendars, and Campfire allows your team members to collaborate in real-time.