FAQs

Can you guys do SEO for me?

AuthorityLabs is an independent source for ranking information. We don't do SEO. There has been a lot of fraud within this industry, and it's one of our goals to help prevent that.

Will using AuthorityLabs get me banned from Google?

AuthorityLabs won't get you banned from any search engine.

Can I export my Data?

Yes, you can export your data as a .csv file. Simply click on "Export" when you view keywords for a specific domain.

How does AuthorityLabs treat sub-domains?

When you enter a domain to track we look for any instance of that domain within search results, whether it's a subdomain or not. You can track specific subdomains by entering them in the URL field in the upper right hand corner of your account.

My rankings aren't right, what's going on?

Its normal for some rankings to fluctuate throughout the day. Aside from typical fluctuations though, there could be many reasons why the rank you see when searching Google, Yahoo! or Bing is different than what we report. Search engines will pull results from different datacenters at any given time. Different datacenters can provide different results. They'll also be different if you're searching with "personalization" features turned on. If you feel there's an issue with our data please email support@authoritylabs.com with your account info and the domain/keyword combination you're concerned about.

How do you treat nested results?

We don't calculate nested results when determining a site's rank.

What's your refund policy?

Every account gets the first 30 days free. If you don't want to use AuthorityLabs at that point you can downgrade to the free version and your credit card won't be charged. We don't give refunds.

How do I cancel my account?

You can cancel your account entirely by emailing support@authoritylabs.com. You can also simply downgrade to the free plan.

How do account downgrade and upgrades work?

We don't prorate accounts. If you upgrade your account, we'll upgrade you immediately but you won't be charged for that plan until next month. If you downgrade your account we'll downgrade you immediately and charge your credit card appropriately the next month.

How can I suggest features?

You can suggest feature ideas through the "feedback" tab on the left of your account. You can also go to our UserVoice page directly to submit and comment on ideas.

Do you support the ability to track more than 1000 keywords?

We have special volume pricing for people who need the ability to track more than 1000 keywords. Send an email to sales@authoritylabs.com and we'll get in touch right away.